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Customer Care

Care Instructions for your Jewellery

  1. Avoid Moisture:

    • Remove jewellery before swimming, bathing, or exercising to prevent exposure to water and sweat, which can cause tarnishing and damage.

  2. Store Properly:

    • Store each piece separately in a soft pouch or a lined jewellery box to prevent scratches and tangling. Keep in a cool, dry place away from direct sunlight.

  3. Clean Regularly:​

    • For home cleaning, use mild soap and warm water. Avoid harsh chemicals that can damage the metal or stones.

    • We offer free cleaning/polishing and overall checks in Cranbourne, VIC - contact us

  4. Handle with Care:

    • Avoid pulling or tugging on delicate pieces. Be cautious when wearing rings or bracelets to prevent snagging on clothing.

  5. Avoid Contact with Chemicals:

    • Keep jewellery away from lotions, perfumes, cleaning products, and hair sprays, as these can cause discolouration and damage.

  6. Check Settings and Clasps:

    • Regularly inspect settings and clasps for wear or damage. If you notice any issues, have them replaced or repaired by a professional.

  7. Remove Before Sleeping:

    • Take off your jewellery before going to bed to prevent accidental damage or loss.

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By following these care instructions, customers can help ensure their jewellery remains beautiful and lasts for years to come!

Common Wear & Tear

  1. Tarnishing:

    • Cause: Exposure to air, moisture, and certain chemicals can lead to tarnishing, especially in silver and base metals.

    • Prevention: Store in anti-tarnish pouches and keep in a dry place.

  2. Scratches:

    • Cause: Everyday wear, contact with hard surfaces, or being stacked with other pieces can cause scratches.

    • Prevention: Store jewellery separately and avoid wearing during activities that may cause damage.

  3. Stone Loosening:

    • Cause: Regular wear can lead to stones becoming loose in their settings.

    • Prevention: Regularly check settings and have them professionally inspected or tightened if needed.

  4. Discolouration:

    • Cause: Exposure to lotions, perfumes, or harsh chemicals can lead to discolouration, particularly in plated or lower-quality metals.

    • Prevention: Apply beauty products before wearing jewellery and remove items before washing hands or swimming.

  5. Chain Breakage:

    • Cause: Chains can become brittle over time or may break due to pulling or catching on clothing.

    • Prevention: Handle chains gently and avoid pulling on them.

  6. Clasp Wear:

    • Cause: Clasps can weaken or break with frequent use.

    • Prevention: Regularly check clasps for wear and replace if necessary.

Maintenance Tips

  • Regular Cleaning: Clean your jewellery regularly with a soft cloth to remove dirt and oils. Use appropriate cleaning solutions for different materials (e.g., mild soap for gold, specific solutions for gemstones).

  • Professional Inspections: Consider having your jewellery inspected and professionally cleaned at least once a year, especially for valuable or sentimental pieces.

  • Proper Storage: Store jewellery in a cool, dry place, ideally in a dedicated box or pouch, to prevent damage.

  • Wear with Care: Remove jewellery during activities that may cause damage, such as exercising, swimming, or cleaning.

Gold Jewellery

To keep your gold jewellery in excellent condition, follow these storage tips:

  1. Jewellery Box: Store your gold pieces in a dedicated jewellery box with soft lining to prevent scratches and tangling.

  2. Individual Pouches: Use individual fabric or velvet pouches for each piece to minimise contact with other items.

  3. Cool, Dry Place: Keep your jewellery in a cool, dry location away from direct sunlight and humidity, such as a dresser or drawer.

  4. Avoid Moisture: Avoid storing gold jewellery in damp areas, like bathrooms, as moisture can cause tarnishing over time.

  5. Regular Cleaning: Clean your gold jewellery periodically with a soft cloth to remove oils and dirt, keeping it shiny.

  6. Avoid Stacking: When storing multiple pieces together, avoid stacking them directly on top of each other to prevent scratching.

By following these tips, you can help ensure your gold jewellery remains beautiful and in great condition!

Silver Jewellery

To keep your silver jewellery in great condition, consider the following storage tips:

  1. Use Anti-Tarnish Pouches: Store your silver pieces in anti-tarnish pouches or cloths, which help prevent tarnishing.

  2. Keep in a Dry Place: Moisture can cause tarnishing, so store your jewellery in a dry area. Avoid places like bathrooms where humidity levels fluctuate.

  3. Jewellery Box with Dividers: A dedicated jewellery box with individual compartments can help prevent scratches and tangling.

  4. Avoid Direct Sunlight: Keep your jewellery away from direct sunlight, as UV rays can cause discolouration over time.

  5. Silica Gel Packs: Consider adding silica gel packs to your storage area to absorb moisture and keep the environment dry.

  6. Regular Cleaning: Clean your silver jewellery regularly with a soft cloth to remove oils and dirt, which can contribute to tarnishing.

By following these tips, you can help ensure your silver jewellery stays shiny and beautiful for years to come!

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